Contact Daily Sweepstakes Manager
Need help tracking daily sweepstakes entries with DSM? We’re here to help.
DSM is a timer and organization tool. We do not operate third-party sweepstakes. For eligibility, official rules, prizes, and disputes, contact the promotion operator directly.
Some outbound links may be associated with non-cash incentives on third-party platforms (for example, “Sweepstakes Coins”). See our Terms and Privacy Policy for how we describe those relationships.
Before You Contact Us
Try These First:
- Check our Frequently Asked Questions below for common questions
- For technical issues: refresh your browser, clear cache, or log out and back in
- Be Specific: The more details you provide, the better we can help you
- General Questions: 24-48 hours
- Technical Issues: 12-24 hours
- Bug Reports: 1-3 days
- Your username or account email
- Description of the problem
- What browser you’re using
- Any error messages you see
- Steps you took before the issue occurred
- Which operator runs the promotion (site name)
- What you’re trying to do in DSM (timer, reminder, sync, etc.)
- A link to the operator’s official rules if your question is about eligibility or entries
- Detailed description of what you’d like to see
- How it would help your sweepstakes routine
- Any examples from other tools you like
- High support volume periods
- Holidays and weekends
- Complex technical issues requiring investigation
- When we’re implementing major updates or fixes
- Responsive support: We read every message (see typical response times above)
- Personal service: You’re talking to the people who build and maintain DSM
- Continuous improvement: Practical updates driven by real-world usage
- Clear communication: Straight answers about what DSM can—and can’t—do for you
Ready to reach out? Tell us what you were doing in DSM and what went wrong (or what you wish existed).
Send Us a Message
Fill out the form below and we’ll get back to you within 24 hours.
Response Times & Support Volume
Typical Response Times:
Priority Support: Logged in users receive priority support with faster response times and expedited assistance.
Please Note: Response times may be longer during high support volume periods, holidays, or weekends. As a single-person operation, we appreciate your patience and will respond to every inquiry as quickly as possible.
For Fastest Service: Monday-Friday submissions typically receive quicker responses.
What to Include in Your Message
To help us assist you quickly and effectively, please include:
For Technical Issues:
For operator / promotion rules:
Note: We can’t interpret legal rules for third parties or tell you whether you qualify—that’s always the operator’s responsibility.
For Feature Requests:
Frequently Asked Questions
How quickly will I receive a response?
Response times vary by inquiry type (see above), but we aim to respond within 24-48 hours for most requests. During high support volume periods or holidays, responses may take longer. As a single-person operation, we appreciate your patience.
What’s the best way to contact support?
Use the contact form above for the fastest response. This ensures your message reaches us directly and helps us track and respond to your inquiry efficiently.
Do you offer phone support?
Currently, we only offer support through our contact form to keep costs low and service affordable. This method allows us to provide detailed, documented responses and maintain a record of solutions for future reference.
Can you help me find new sweepstakes to enter?
We focus on helping you track and manage the sweepstakes you already know about. While we don’t provide lists of new sweepstakes, our tools make it easy to organize and track your favorites effectively.
Will using DSM guarantee I’ll win more sweepstakes?
No tool can guarantee wins—outcomes depend on chance and each operator’s rules. DSM helps you stay consistent with the entries you choose to track (timers, reminders, organization), which many users find helps them avoid missed windows.
What if I find a bug or have an idea for improvement?
We love hearing from users! Use the contact form above and specify whether you’re reporting a bug or suggesting a feature. User feedback is invaluable and helps us make the platform better for everyone.
Why might my response be delayed?
Response delays can occur during:
We always respond to every inquiry – patience is appreciated!
Our commitment to you
We’re a small team building a focused product for people who want calmer, more reliable sweepstakes tracking. We care about: